Privacy policy

The privacy policy of Freya Products.

ThuiszorgWebshop.be - The tools webshop where you can purchase online resources.

Thuiszorg Webshop is the digital environment of BVBA Freya Products with its registered office and postal address:

Roeselarestraat 40
8560 Wevelgem
Belgium

The company or VAT number is BE 0680.696.213

Confidentiality of data

Our discretion and our care.
Freya Products is committed to ensuring the protection of your personal data as user / visitor / consumer and to offer you maximum comfort when you visit our website. From our concern for the protection of your private life, we make every effort to protect the confidentiality of your personal data every step of the way.

When you surf to our site, our servers automatically register your IP address, the web page from which you have access to our site, your course through our pages, as well as the date and duration of your visit.

When sending an e-mail your IP address and the provided e-mail address is automatically saved.

In addition, your buying and visiting behavior on Freya Products is stored as well as the voluntarily specified information when registering, the surveys you complete and your ordering behavior. By providing your personal data via e-mail or Freya Products you give Freya Products the explicit and unambiguous permission to process this data internally.

The information stored by Freya Products is exclusively used to improve our services and the content of our website. With your data we can further develop the user-friendliness in a positive way. In addition, information provided is used to keep you informed of changes, improvements, developments, novelties and promotions from Freya Products, provided you have indicated that you wish to receive this information when registering.

Freya Products works together with SaaS provider Seoshop BV ("Lightspeed") for the management of the webshop. Lightspeed also uses and protects customer information, including information
transmitted via the products, in accordance with the Lightspeed privacy policy, to be found at
https://www.lightspeedhq.be/privacy-beleid/ and hereby incorporated by reference.

Post addresses, telephone numbers, and e-mail addresses

Entering your postal address is only for information about orders that have been made or the possibility of new orders.
Your telephone number will only be used to contact you in the event that problems arise with your order. If you have asked a question via internet, you can also be helped by Freya Products by telephone.
If you provide your mobile phone number, this number will only be used to keep you informed by SMS about your order or to answer questions.
Entering your e-mail address is only for providing information about new actions, products or events (direct marketing). When registering, you will always be asked if you appreciate these e-mails. Unsubscribe is possible at any time by sending a request to the following e-mail address: [email protected]

Freya Products treats your information confidentially.

Your contact details will only be used for commercial purposes if you have expressly agreed to this. Freya Products never passes on data to third parties. Data will only be passed on to other parties if this is necessary for the processing and delivery of your order (we will hand over your address details to courier services so that they can deliver the ordered goods to you).
The transfer to public institutions and administration is subject to the applicable legal provisions. The employees of Freya Products undertake to respect these rules of confidentiality

The use of Cookies

Freya Products uses cookies to observe the preferences of the visitors and to expand its website as well as possible. Cookies are smaller files that are stored on your hard drive. This makes it easier to surf and significantly increase the comfort of a site. The cookies also help us to identify the most valued elements of our offer on the internet. This allows us to precisely adapt the content of our sites to your needs and thereby improve our offer. The cookies can be used to check if your computer has already succeeded in establishing a connection with our site. The cookies also allow you to identify your computer without, however, being able to relate to a person.
It goes without saying that you can also visit our sites without cookies. Most of the navigation programs automatically accept the cookies. You can prevent the storage of cookies on your hard disk by choosing the following option in your browser settings: "Do not accept cookies." For more details, please consult the instructions of your navigation program. delete that is stored in your system file.

Freya Products does not advise you to disable cookies when visiting our website. The refusal of the cookies may impose limitations on the functioning of our offer. These cookies ensure that you can order more easily with a new visit and immediately see what you are looking for. Freya Products uses cookies exclusively to increase the ordering convenience and to adapt the site to your specific wishes. Data collected from cookies is never provided to third parties.

Security

As a webshop, Freya Products uses excellent encryption technologies, known as a security method within the IT sector. Freya Products tries to protect your data as much as possible. Payment details (including card details) are not stored by Freya Products, but only used by Mollie, a reliable payment system. For any problems regarding a payment you should contact Mollie at the address: https://www.mollie.com/be/contact/

New applications

Freya Products tries to renew again and again. It may be possible that the information about a customer will be used for new applications. According to our privacy policy, we will contact you first before we use your data for new applications. You always have the last word before your data will be used.
Freya Products reserves the right to change its privacy policy in accordance with the applicable privacy rules.

Right of inspection

You are legally authorized to inspect your data. It is also possible to request an improvement free of charge. You have the right to oppose advertising messages and the provision of your data to third parties (courier services) without explanation and free of charge.

In addition to the right of access, you can also have your data deleted. However, the removal may result in you no longer being able to make use of (part of) our services.

You can appeal to your right of access or the right to remove / correct your data by sending a registered letter to Freya Products BVBA with a date and a copy of your identity card.

For questions about our Privacy Policy, please contact Freya Products by emailing [email protected]

In this appendix you will find the detail of our privacy policy

Linked apps with our platform:

• This website is using Tidio, a chat platform that connects users with the customer support or Freya Products. We are collecting email addresses with the consent of the users, in order to start the chat. The messages and data exchanged are stored within the Tidio application. For more information, please refer to their Privacy Policy.
  Freya Products is not making use of these messages or data other than follow up on users' registered issues or inquiries. Your personal data will be processed and transmitted in accordance with the General Data Protection Regulation (GDPR).
  
  
• We use Webwinkelkeur rated software: read here our processors Agreement
• We use Lightspeed as shopping cart software: read here our processors Agreement
• We use Mailchimp and SendInBlue as email software: read their privacy policy through the links.
• We use Chappz as a product review and leave shopping cart mail software.